# Gorgias

```json
{
  "name": "Gorgias",
  "slug": "gorgias",
  "url": "https://composio.dev/toolkits/gorgias",
  "markdown_url": "https://composio.dev/toolkits/gorgias.md",
  "logo_url": "https://logos.composio.dev/api/gorgias",
  "categories": [
    "sales & customer support"
  ],
  "is_composio_managed": true,
  "updated_at": "2026-05-12T10:14:12.993Z"
}
```

![Gorgias logo](https://logos.composio.dev/api/gorgias)

## Description

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Gorgias MCP or direct API to automate ticket replies, update order statuses, assign conversations, and tag customers through natural language.

## Summary

Gorgias is a helpdesk and live chat platform built for e-commerce brands. It helps automate support, manage orders, and unify customer communication across channels.

## Categories

- sales & customer support

## Toolkit Details

- Tools: 32
- Managed auth: Managed by Composio

## Images

- Logo: https://logos.composio.dev/api/gorgias

## Authentication

- **Api Key**
  - Type: `api_key`
  - Description: Api Key authentication for Gorgias.
  - Setup:
    - Configure Api Key credentials for Gorgias.
    - Use the credentials when creating an auth config in Composio.
- **Oauth2**
  - Type: `oauth2`
  - Description: Oauth2 authentication for Gorgias.
  - Setup:
    - Configure Oauth2 credentials for Gorgias.
    - Use the credentials when creating an auth config in Composio.

## Suggested Prompts

- Create a new support ticket for a customer
- Add urgent tag to today's open tickets
- Delete a team that's no longer active
- Create a new customer profile for recent shopper

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `GORGIAS_ADD_TICKET_TAGS` | Add Ticket Tags | Adds tags to a ticket in Gorgias. |
| `GORGIAS_CREATE_ACCOUNT_SETTING` | Create Account Setting | Creates a new account setting in Gorgias. |
| `GORGIAS_CREATE_CUSTOMER` | Create Customer | Creates a new customer in Gorgias. |
| `GORGIAS_CREATE_TEAM` | Create Team | Creates a new team in Gorgias. |
| `GORGIAS_CREATE_TICKET` | Create Ticket | Creates a new ticket in Gorgias. |
| `GORGIAS_DELETE_CUSTOMER` | Delete Customer | Deletes a specific customer from Gorgias. |
| `GORGIAS_DELETE_CUSTOMER_FIELD_VALUE` | Delete Customer Field Value | Deletes a specific field value for a customer in Gorgias. |
| `GORGIAS_DELETE_CUSTOMERS` | Delete Customers | Deletes multiple customers from Gorgias. |
| `GORGIAS_DELETE_TEAM` | Delete Team | Deletes a specific team from Gorgias. |
| `GORGIAS_DELETE_TICKET` | Delete Ticket | Deletes a specific ticket from Gorgias. |
| `GORGIAS_DELETE_TICKET_FIELD_VALUE` | Delete Ticket Field Value | Deletes a specific field value for a ticket in Gorgias. |
| `GORGIAS_GET_ACCOUNT` | Get Account | Retrieves your Gorgias account information. |
| `GORGIAS_GET_CUSTOMER` | Get Customer | Retrieves a specific customer from Gorgias. |
| `GORGIAS_GET_EVENT` | Get Event | Retrieves a specific event from Gorgias. |
| `GORGIAS_GET_TEAM` | Get Team | Retrieves a specific team from Gorgias. |
| `GORGIAS_GET_TICKET` | Get Ticket | Retrieves a specific ticket from Gorgias. |
| `GORGIAS_LIST_ACCOUNT_SETTINGS` | List Account Settings | Lists all account settings in Gorgias. |
| `GORGIAS_LIST_CUSTOMER_FIELD_VALUES` | List Customer Field Values | Lists all field values for a customer in Gorgias. |
| `GORGIAS_LIST_CUSTOMERS` | List Customers | Lists customers in Gorgias with various filtering options. |
| `GORGIAS_LIST_EVENTS` | List Events | Lists events in Gorgias with various filtering options. |
| `GORGIAS_LIST_TEAMS` | List Teams | Lists teams in Gorgias. |
| `GORGIAS_LIST_TICKET_FIELD_VALUES` | List Ticket Field Values | Lists all field values for a ticket in Gorgias. |
| `GORGIAS_LIST_TICKETS` | List Tickets | Lists tickets in Gorgias with various filtering options. |
| `GORGIAS_LIST_TICKET_TAGS` | List Ticket Tags | Lists all tags for a ticket in Gorgias. |
| `GORGIAS_MERGE_CUSTOMERS` | Merge Customers | Merges two customers in Gorgias, combining their data and history. |
| `GORGIAS_REMOVE_TICKET_TAGS` | Remove Ticket Tags | Removes tags from a ticket in Gorgias. |
| `GORGIAS_SET_CUSTOMER_DATA` | Set Customer Data | Sets the complete data object for a customer in Gorgias. |
| `GORGIAS_SET_TICKET_TAGS` | Set Ticket Tags | Sets the complete list of tags for a ticket in Gorgias. |
| `GORGIAS_UPDATE_ACCOUNT_SETTING` | Update Account Setting | Updates an existing account setting in Gorgias. |
| `GORGIAS_UPDATE_CUSTOMER` | Update Customer | Updates an existing customer in Gorgias. |
| `GORGIAS_UPDATE_TEAM` | Update Team | Updates an existing team in Gorgias. |
| `GORGIAS_UPDATE_TICKET` | Update Ticket | Updates an existing ticket in Gorgias. |

## Supported Triggers

None listed.

## Installation and MCP Setup

### Path 1: SDK Installation

#### Path 1, Step 1: Install Composio

Install the Composio SDK
```python
pip install composio_openai
```

```typescript
npm install @composio/openai
```

#### Path 1, Step 2: Initialize Composio and Create Tool Router Session

Import and initialize Composio client, then create a Tool Router session
```python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
```

```typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
```

#### Path 1, Step 3: Execute Gorgias Tools via Tool Router with Your Agent

Get tools from Tool Router session and execute Gorgias actions with your Agent
```python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'Create a new Gorgias ticket for a customer complaint about a delayed order'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
```

```typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'Create a new Gorgias ticket for a customer complaint about a delayed order'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
```

### Path 2: MCP Server Setup

#### Path 2, Step 1: Install Composio

Install the Composio SDK and Claude Agent SDK
```python
pip install composio claude-agent-sdk
```

```typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
```

#### Path 2, Step 2: Create Tool Router Session

Initialize the Composio client and create a Tool Router session
```python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
```

```typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });

console.log("Creating Tool Router session...");
const { mcp } = await composio.create('your-user-id');
console.log(`Tool Router session created: ${mcp.url}`);
```

#### Path 2, Step 3: Connect to AI Agent

Use the MCP server with your AI agent
```python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Gorgias tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('List all open customer tickets')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
```

```typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText, stepCountIs } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: mcp.url,
    headers: { 'x-api-key': 'your-composio-api-key' }
  }
});

const tools = await client.tools();

const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{ role: 'user', content: 'List all open customer tickets' }],
  stopWhen: stepCountIs(5)
});

console.log(`Agent: ${text}`);
```

## Why Use Composio?

### 1. AI Native Gorgias Integration

- Supports both Gorgias MCP and direct API based integrations
- Structured, LLM-friendly schemas for reliable tool execution
- Rich coverage for reading, writing, and querying your Gorgias data

### 2. Managed Auth

- Built-in OAuth handling with automatic token refresh and rotation
- Central place to manage, scope, and revoke Gorgias access
- Per user and per environment credentials instead of hard-coded keys

### 3. Agent Optimized Design

- Tools are tuned using real error and success rates to improve reliability over time
- Comprehensive execution logs so you always know what ran, when, and on whose behalf

### 4. Enterprise Grade Security

- Fine-grained RBAC so you control which agents and users can access Gorgias
- Scoped, least privilege access to Gorgias resources
- Full audit trail of agent actions to support review and compliance

## Use Gorgias with any AI Agent Framework

Choose a framework you want to connect Gorgias with:

- [OpenAI Agents SDK](https://composio.dev/toolkits/gorgias/framework/open-ai-agents-sdk)
- [Claude Agent SDK](https://composio.dev/toolkits/gorgias/framework/claude-agents-sdk)
- [Claude Code](https://composio.dev/toolkits/gorgias/framework/claude-code)
- [Claude Cowork](https://composio.dev/toolkits/gorgias/framework/claude-cowork)
- [Codex](https://composio.dev/toolkits/gorgias/framework/codex)
- [OpenClaw](https://composio.dev/toolkits/gorgias/framework/openclaw)
- [Hermes](https://composio.dev/toolkits/gorgias/framework/hermes-agent)
- [Google ADK](https://composio.dev/toolkits/gorgias/framework/google-adk)
- [LangChain](https://composio.dev/toolkits/gorgias/framework/langchain)
- [Vercel AI SDK](https://composio.dev/toolkits/gorgias/framework/ai-sdk)
- [Mastra AI](https://composio.dev/toolkits/gorgias/framework/mastra-ai)
- [LlamaIndex](https://composio.dev/toolkits/gorgias/framework/llama-index)
- [CrewAI](https://composio.dev/toolkits/gorgias/framework/crew-ai)
- [Pydantic AI](https://composio.dev/toolkits/gorgias/framework/pydantic-ai)
- [AutoGen](https://composio.dev/toolkits/gorgias/framework/autogen)

## Related Toolkits

- [Aeroleads](https://composio.dev/toolkits/aeroleads) - Aeroleads is a B2B lead generation platform for finding business emails and phone numbers. Grow your sales pipeline faster with powerful prospecting tools.
- [Autobound](https://composio.dev/toolkits/autobound) - Autobound is an AI-powered sales engagement platform that crafts hyper-personalized outreach and insights. It helps sales teams boost response rates and close more deals through tailored content and recommendations.
- [Better proposals](https://composio.dev/toolkits/better_proposals) - Better Proposals is a web-based tool for crafting and sending professional proposals. It helps teams impress clients and close deals faster with slick, easy-to-use templates.
- [Bidsketch](https://composio.dev/toolkits/bidsketch) - Bidsketch is a proposal software that helps businesses create professional proposals quickly and efficiently. It streamlines the proposal process, saving time while boosting client win rates.
- [Bolna](https://composio.dev/toolkits/bolna) - Bolna is an AI platform for building conversational voice agents. It helps businesses automate support and streamline interactions through natural, voice-powered conversations.
- [Botsonic](https://composio.dev/toolkits/botsonic) - Botsonic is a no-code AI chatbot builder for easily creating and deploying chatbots to your website. It empowers businesses to offer conversational experiences without writing code.
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- [Callerapi](https://composio.dev/toolkits/callerapi) - CallerAPI is a white-label caller identification platform for branded caller ID and fraud prevention. It helps businesses boost customer trust while stopping spam, fraud, and robocalls.
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- [Callpage](https://composio.dev/toolkits/callpage) - Callpage is a lead capture platform that lets businesses instantly connect with website visitors via callback. It boosts lead generation and increases your sales conversion rates.
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- [Clientary](https://composio.dev/toolkits/clientary) - Clientary is a platform for managing clients, invoices, projects, proposals, and more. It streamlines client work and saves you serious admin time.
- [Convolo ai](https://composio.dev/toolkits/convolo_ai) - Convolo ai is an AI-powered communications platform for sales teams. It accelerates lead response and improves conversion rates by automating calls and integrating workflows.
- [Delighted](https://composio.dev/toolkits/delighted) - Delighted is a customer feedback platform based on the Net Promoter System®. It helps you quickly gather, track, and act on customer sentiment.
- [Docsbot ai](https://composio.dev/toolkits/docsbot_ai) - Docsbot ai is a platform that lets you build custom AI chatbots trained on your documentation. It automates customer support and content generation, saving time and improving response quality.
- [Emelia](https://composio.dev/toolkits/emelia) - Emelia is an all-in-one B2B prospecting platform for cold-email, LinkedIn outreach, and prospect research. It streamlines outbound campaigns so you can find, engage, and warm up leads faster.
- [Findymail](https://composio.dev/toolkits/findymail) - Findymail is a B2B data provider offering verified email and phone contacts for sales prospecting. Enhance outreach with automated exports, email verification, and CRM enrichment.
- [Freshdesk](https://composio.dev/toolkits/freshdesk) - Freshdesk is customer support software with ticketing and automation tools. It helps teams streamline helpdesk operations for faster, better customer support.
- [Fullenrich](https://composio.dev/toolkits/fullenrich) - FullEnrich is a B2B contact enrichment platform that aggregates emails and phone numbers from 15+ data vendors. Instantly find and verify lead contact data to boost your outreach.
- [Gatherup](https://composio.dev/toolkits/gatherup) - GatherUp is a customer feedback and online review management platform. It helps businesses boost their reputation by streamlining how they collect and manage customer feedback.

## Frequently Asked Questions

### Do I need my own developer credentials to use Gorgias with Composio?

No, you can get started immediately using Composio's built-in Gorgias app. For production, we recommend configuring your own OAuth credentials.

### Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. [Learn more](https://docs.composio.dev/tool-router/overview).

### Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. [Learn more](https://trust.composio.dev).

### What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

---
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