# How to integrate Gleap MCP with Hermes ```json { "title": "How to integrate Gleap MCP with Hermes", "toolkit": "Gleap", "toolkit_slug": "gleap", "framework": "Hermes", "framework_slug": "hermes-agent", "url": "https://composio.dev/toolkits/gleap/framework/hermes-agent", "markdown_url": "https://composio.dev/toolkits/gleap/framework/hermes-agent.md", "updated_at": "2026-05-06T08:13:34.918Z" } ``` ## Introduction Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows. This guide explains the easiest and most robust way to connect your Gleap account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either. ## Also integrate Gleap with - [OpenAI Agents SDK](https://composio.dev/toolkits/gleap/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/gleap/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/gleap/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/gleap/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/gleap/framework/codex) - [OpenClaw](https://composio.dev/toolkits/gleap/framework/openclaw) - [CLI](https://composio.dev/toolkits/gleap/framework/cli) - [Google ADK](https://composio.dev/toolkits/gleap/framework/google-adk) - [LangChain](https://composio.dev/toolkits/gleap/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/gleap/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/gleap/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/gleap/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/gleap/framework/crew-ai) ## TL;DR ### What is Composio Connect? Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can: - Search and load tools from relevant toolkits on-demand, reducing context usage. - Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM. - Manage app authentication end-to-end with zero manual overhead. ## Connect Gleap to Hermes ### Integrating Gleap with Hermes ### Using Composio Connect CLI 1. Install the Composio CLI Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you. ```bash curl -fsSL https://composio.dev/install | bash ``` ## What is the Gleap MCP server, and what's possible with it? The Gleap MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gleap account. It provides structured and secure access to your customer feedback data, so your agent can perform actions like managing support tickets, communicating with users, organizing help center content, and handling team workflows on your behalf. - Ticket creation and management: Instantly create new support tickets, archive resolved issues, or retrieve existing tickets to streamline customer support workflows. - Chat and user communication: Allow your agent to send new chat messages or fetch entire chat histories, making it easy to keep conversations going with users. - Help center organization: Create collections or retrieve articles in your help center, enabling your agent to help manage and organize your knowledge base content efficiently. - Team and user administration: Add new teams for ticket assignment or remove users from projects, so you can stay on top of team management tasks without lifting a finger. - Checklist and engagement tracking: Fetch detailed checklists to monitor user engagement or onboarding progress, giving your agent context to provide personalized support. ## Supported Tools | Tool slug | Name | Description | |---|---|---| | `GLEAP_ARCHIVE_A_TICKET` | Archive a Ticket | Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history. | | `GLEAP_CREATE_A_COLLECTION` | Create a Collection | Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center. | | `GLEAP_CREATE_A_NEW_CHAT_MESSAGE` | Create a new chat message | Tool to create a new chat message. Use when sending a message in an active chat session. | | `GLEAP_CREATE_A_NEW_TEAM` | Create a new team | Tool to create a new team. Use when you have team details ready and want to assign tickets among members. | | `GLEAP_CREATE_A_NEW_TICKET` | Create a new ticket | Tool to create a new ticket. Use when you have ticket details ready to open a support ticket. | | `GLEAP_DELETE_A_USER_FROM_A_PROJECT` | Delete a User from a Project | Tool to remove a user from a project. Use when you need to revoke a user's access by their ID. | | `GLEAP_GET_A_CHECKLIST_ACTION` | Get a Checklist | Tool to retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId. | | `GLEAP_GET_A_COLLECTION` | Get a Collection | Tool to retrieve a help center collection by ID. Use when you need to fetch specific collection details by its ID. | | `GLEAP_GET_ALL_ARTICLES` | Get all articles | Tool to retrieve all articles in a help center collection. Use when you have a helpcenterCollectionId and want to list its articles. | | `GLEAP_GET_ALL_CHAT_MESSAGES` | Get all chat messages | Tool to retrieve all chat messages. Use when you need to list full conversation history. | | `GLEAP_GET_ALL_COLLECTIONS` | Get All Collections | Tool to retrieve all help center collections. Use when you need to list all collections for the authenticated project. | | `GLEAP_GET_ALL_INVITATIONS_FOR_A_PROJECT` | Get All Invitations for a Project | Tool to retrieve all invitations for a project. Use when you need to list every pending or accepted invitation within the current project context. | | `GLEAP_GET_ALL_SESSIONS` | Get all sessions | Tool to retrieve all sessions for the current project. Use after project context is confirmed. Fetches all user sessions for analysis or reporting. | | `GLEAP_GET_ALL_TEAMS` | Get All Teams | Tool to retrieve all teams. Use when you need a list of all teams for the authenticated project. | | `GLEAP_GET_ALL_TICKETS` | Get All Tickets | Tool to retrieve all tickets. Use when you need to list all tickets for the authenticated project. | | `GLEAP_GET_ALL_USERS_FOR_A_PROJECT` | Get All Users for a Project | Tool to retrieve all users for a project. Use when you need to list every user associated with the current project. | | `GLEAP_GET_A_TICKET` | Get a ticket | Tool to retrieve a specific ticket by its ID. Use after confirming the ticket ID. Returns full ticket details. | | `GLEAP_GET_CURRENT_USER` | Get current user | Tool to retrieve the currently authenticated user's details. Use when you need the user's profile and settings. | | `GLEAP_GET_HELP_CENTER_SOURCES` | Get Help Center Sources | Tool to retrieve available help center sources. Use when you need to list all help center sources for a project. | | `GLEAP_GET_NOTIFICATION_TICKET` | Get notification ticket | Tool to retrieve a notification ticket using its share token. Use when you have a share token and need to fetch ticket details. | | `GLEAP_GET_SESSION_CHECKLISTS` | Get session checklists | Tool to retrieve checklists for a given session. Use after confirming a valid sessionId. Returns all checklists associated with the specified session. | | `GLEAP_IDENTIFY_USER` | Identify or update user | Tool to identify or update user information. Use when you need to sync server-side user profile after authentication. | | `GLEAP_LINK_A_TICKET` | Link a Ticket | Tool to link a ticket. Use when you need to connect two existing tickets after confirming both IDs exist. Example: Link a duplicate issue ticket to its original. | | `GLEAP_SEARCH_FOR_TICKETS` | Search for Tickets | Tool to search for tickets. Use when needing to find tickets based on search criteria. | | `GLEAP_TRACK_EVENTS` | Track events | Tool to track server-side customer events. Use when you have collected a batch of events and want to send them to Gleap via the /admin/track endpoint. | | `GLEAP_UNARCHIVE_A_TICKET` | Unarchive a Ticket | Tool to unarchive a ticket. Use when you need to restore a previously archived ticket after validation. | | `GLEAP_UNLINK_A_TICKET` | Unlink a Ticket | Tool to unlink a ticket. Use after confirming both tickets are linked to remove their association. | | `GLEAP_UPDATE_A_USER_FOR_A_PROJECT` | Update a User for a Project | Tool to update a user’s role in a project. Use when you need to change a user's permissions. | | `GLEAP_UPDATE_CHAT_MESSAGE` | Update Chat Message | Tool to update a chat message. Use when you need to modify the content of an existing chat message after obtaining its ID. | ## Supported Triggers None listed. ## Creating MCP Server - Stand-alone vs Composio SDK The Gleap MCP server provides comprehensive access to Gleap operations through Composio. Once connected, Hermes can perform all major Gleap actions on your behalf using natural language commands. ## Complete Code None listed. ## Conclusion ### Way Forward With Gleap connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to. From here, you can extend Hermes further: - Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you. - Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft. - Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt. If you run into trouble or want to share what you've built, join the [community](https://discord.com/invite/composio) or check out the [Docs](https://docs.composio.dev?utm_source=toolkits&utm_medium=framework_template&utm_campaign=hermes&utm_content=docs) for deeper configuration options. ## How to build Gleap MCP Agent with another framework - [OpenAI Agents SDK](https://composio.dev/toolkits/gleap/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/gleap/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/gleap/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/gleap/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/gleap/framework/codex) - [OpenClaw](https://composio.dev/toolkits/gleap/framework/openclaw) - [CLI](https://composio.dev/toolkits/gleap/framework/cli) - [Google ADK](https://composio.dev/toolkits/gleap/framework/google-adk) - [LangChain](https://composio.dev/toolkits/gleap/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/gleap/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/gleap/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/gleap/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/gleap/framework/crew-ai) ## Related Toolkits - [Aeroleads](https://composio.dev/toolkits/aeroleads) - Aeroleads is a B2B lead generation platform for finding business emails and phone numbers. Grow your sales pipeline faster with powerful prospecting tools. - [Autobound](https://composio.dev/toolkits/autobound) - Autobound is an AI-powered sales engagement platform that crafts hyper-personalized outreach and insights. It helps sales teams boost response rates and close more deals through tailored content and recommendations. - [Better proposals](https://composio.dev/toolkits/better_proposals) - Better Proposals is a web-based tool for crafting and sending professional proposals. It helps teams impress clients and close deals faster with slick, easy-to-use templates. - [Bidsketch](https://composio.dev/toolkits/bidsketch) - Bidsketch is a proposal software that helps businesses create professional proposals quickly and efficiently. It streamlines the proposal process, saving time while boosting client win rates. - [Bolna](https://composio.dev/toolkits/bolna) - Bolna is an AI platform for building conversational voice agents. It helps businesses automate support and streamline interactions through natural, voice-powered conversations. - [Botsonic](https://composio.dev/toolkits/botsonic) - Botsonic is a no-code AI chatbot builder for easily creating and deploying chatbots to your website. It empowers businesses to offer conversational experiences without writing code. - [Botstar](https://composio.dev/toolkits/botstar) - BotStar is a comprehensive chatbot platform for designing, developing, and training chatbots visually on Messenger and websites. It helps businesses automate conversations and customer interactions without coding. - [Callerapi](https://composio.dev/toolkits/callerapi) - CallerAPI is a white-label caller identification platform for branded caller ID and fraud prevention. It helps businesses boost customer trust while stopping spam, fraud, and robocalls. - [Callingly](https://composio.dev/toolkits/callingly) - Callingly is a lead response management platform that automates immediate call and text follow-ups with new leads. It helps sales teams boost response speed and close more deals by connecting seamlessly with CRMs and lead sources. - [Callpage](https://composio.dev/toolkits/callpage) - Callpage is a lead capture platform that lets businesses instantly connect with website visitors via callback. It boosts lead generation and increases your sales conversion rates. - [Clearout](https://composio.dev/toolkits/clearout) - Clearout is an AI-powered service for verifying, finding, and enriching email addresses. It boosts deliverability and helps you discover high-quality leads effortlessly. - [Clientary](https://composio.dev/toolkits/clientary) - Clientary is a platform for managing clients, invoices, projects, proposals, and more. It streamlines client work and saves you serious admin time. - [Convolo ai](https://composio.dev/toolkits/convolo_ai) - Convolo ai is an AI-powered communications platform for sales teams. It accelerates lead response and improves conversion rates by automating calls and integrating workflows. - [Delighted](https://composio.dev/toolkits/delighted) - Delighted is a customer feedback platform based on the Net Promoter System®. It helps you quickly gather, track, and act on customer sentiment. - [Docsbot ai](https://composio.dev/toolkits/docsbot_ai) - Docsbot ai is a platform that lets you build custom AI chatbots trained on your documentation. It automates customer support and content generation, saving time and improving response quality. - [Emelia](https://composio.dev/toolkits/emelia) - Emelia is an all-in-one B2B prospecting platform for cold-email, LinkedIn outreach, and prospect research. It streamlines outbound campaigns so you can find, engage, and warm up leads faster. - [Findymail](https://composio.dev/toolkits/findymail) - Findymail is a B2B data provider offering verified email and phone contacts for sales prospecting. Enhance outreach with automated exports, email verification, and CRM enrichment. - [Freshdesk](https://composio.dev/toolkits/freshdesk) - Freshdesk is customer support software with ticketing and automation tools. It helps teams streamline helpdesk operations for faster, better customer support. - [Fullenrich](https://composio.dev/toolkits/fullenrich) - FullEnrich is a B2B contact enrichment platform that aggregates emails and phone numbers from 15+ data vendors. Instantly find and verify lead contact data to boost your outreach. - [Gatherup](https://composio.dev/toolkits/gatherup) - GatherUp is a customer feedback and online review management platform. It helps businesses boost their reputation by streamlining how they collect and manage customer feedback. ## Frequently Asked Questions ### What are the differences in Tool Router MCP and Gleap MCP? With a standalone Gleap MCP server, the agents and LLMs can only access a fixed set of Gleap tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Gleap and many other apps based on the task at hand, all through a single MCP endpoint. ### Can I use Tool Router MCP with Hermes? Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Gleap tools. ### Can I manage the permissions and scopes for Gleap while using Tool Router? Yes, absolutely. You can configure which Gleap scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do. ### How safe is my data with Composio Tool Router? All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Gleap data and credentials are handled as safely as possible. --- [See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)