# FuseDesk

```json
{
  "name": "FuseDesk",
  "slug": "fusedesk",
  "url": "https://composio.dev/toolkits/fusedesk",
  "markdown_url": "https://composio.dev/toolkits/fusedesk.md",
  "logo_url": "https://logos.composio.dev/api/fusedesk",
  "categories": [
    "sales & customer support"
  ],
  "is_composio_managed": false,
  "updated_at": "2026-10-04T14:54:58.779Z"
}
```

![FuseDesk logo](https://logos.composio.dev/api/fusedesk)

## Description

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with FuseDesk MCP or direct API to manage support cases, search contacts, review email conversations, and route customer chats through natural language.

## Summary

FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks.
It helps support teams keep customer conversations organized so issues get routed, tracked, and resolved faster.

## Categories

- sales & customer support

## Toolkit Details

- Tools: 27

## Images

- Logo: https://logos.composio.dev/api/fusedesk

## Authentication

- **Api Key**
  - Type: `api_key`
  - Description: Api Key authentication for FuseDesk.
  - Setup:
    - Configure Api Key credentials for FuseDesk.
    - Use the credentials when creating an auth config in Composio.

## Suggested Prompts

- List open FuseDesk support cases
- Create FuseDesk case for billing issue
- Summarize recent FuseDesk email conversations

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `FUSEDESK_ADD_CASE_NOTE` | Add Case Note | Add an internal note or call record to a case and optionally change its status. |
| `FUSEDESK_BULK_MERGE_CASES` | Bulk Merge Cases | Irreversibly merge multiple FuseDesk cases. This cannot be undone; call only after the user explicitly requests a merge and verifies every case ID. |
| `FUSEDESK_BULK_UPDATE_CASES` | Bulk Update Cases | Apply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases. |
| `FUSEDESK_CHANGE_CASE_TAG` | Change Case Tag | Apply or remove one existing case tag from one FuseDesk case. |
| `FUSEDESK_CLOSE_CHAT` | Close Chat | Irreversibly close a FuseDesk chat and end the live conversation. This cannot be undone. Supplying rep_id, department_id, or case_status may also create and assign a new support case from the chat. |
| `FUSEDESK_CREATE_CASE` | Create Case | Open a support case for a customer in a FuseDesk department. |
| `FUSEDESK_CREATE_CASE_TAG` | Create Case Tag | Create a reusable FuseDesk case tag. |
| `FUSEDESK_CREATE_CONTACT` | Create Contact | Create a FuseDesk contact. FuseDesk also links the new contact to a matching contact in the connected CRM, or creates that CRM contact when no match exists. |
| `FUSEDESK_GET_CASE` | Get Case | Get one FuseDesk support case and its complete history by case ID. |
| `FUSEDESK_GET_CHAT` | Get Chat | Get one FuseDesk chat and its complete message history by chat UUID. |
| `FUSEDESK_GET_CONTACT` | Get Contact | Get a FuseDesk contact by UUID, including current data from its linked CRM contact. |
| `FUSEDESK_GET_DEPARTMENT` | Get Department | Get a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID. |
| `FUSEDESK_GET_EMAIL` | Get Email | Get one FuseDesk email by its numeric ID, including its complete body. |
| `FUSEDESK_GET_REP` | Get Rep | Get a FuseDesk rep's detailed profile, permissions, and signatures. |
| `FUSEDESK_LIST_CASE_TAGS` | List Case Tags | List available FuseDesk case tags and their case counts. |
| `FUSEDESK_LIST_CHATS` | List Chats | List active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state. |
| `FUSEDESK_LIST_DEPARTMENTS` | List Departments | List active, archived, or all FuseDesk departments using the current v2 representation. |
| `FUSEDESK_LIST_REPS` | List Reps | List active and disabled FuseDesk reps for assignment and ownership decisions. |
| `FUSEDESK_LIST_WEBHOOKS` | List Webhooks | List configured FuseDesk webhook subscriptions. |
| `FUSEDESK_REPLY_TO_CASE` | Reply To Case | Send an external email reply on a FuseDesk case using supplied content or an existing reply template. This immediately emails the resolved recipients. |
| `FUSEDESK_SEARCH_CASES` | Search Cases | Search support cases by customer, assignment, status, text, and lifecycle dates, returning one controllable page. |
| `FUSEDESK_SEARCH_CONTACTS` | Search Contacts | Search FuseDesk and linked CRM contacts by required text. The connected API key must include FuseDesk's View Contacts permission. |
| `FUSEDESK_SEARCH_EMAILS` | Search Emails | Search all or only unassigned FuseDesk emails, returning one controllable page with optionally truncated bodies. |
| `FUSEDESK_SNOOZE_CASE` | Snooze Case | Snooze a case until an absolute date/time or FuseDesk relative-time expression. |
| `FUSEDESK_UPDATE_CASE` | Update Case | Change a case's content, customer link, assignment, department, or status. Provide at least one field to update. |
| `FUSEDESK_UPDATE_CHAT` | Update Chat | Rename, transfer, relink, or mark a live FuseDesk chat seen or unseen. Provide at least one field to update. |
| `FUSEDESK_UPDATE_CONTACT` | Update Contact | Update a FuseDesk contact. Warning: FuseDesk also updates the linked CRM contact, so confirm that both records should change before calling this tool. Provide at least one contact field or non-empty billing address to update. |

## Supported Triggers

None listed.

## Installation and MCP Setup

### Path 1: SDK Installation

#### Path 1, Step 1: Install Composio

Install the Composio SDK, the OpenAI provider, and the OpenAI SDK
```python
pip install composio composio_openai openai
```

```typescript
npm install @composio/core @composio/openai openai
```

#### Path 1, Step 2: Create a Composio session

Initialize Composio with the OpenAI Responses provider and create a session scoped to FuseDesk
```python
import json
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
client = OpenAI()

session = composio.create(user_id="your-user-id", toolkits=["fusedesk"])
tools = session.tools()
```

```typescript
import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["fusedesk"] });
const tools = await session.tools();
```

#### Path 1, Step 3: Run FuseDesk tools with your agent

Send a request, execute the FuseDesk tool calls through the session, and print the final answer
```python
response = client.responses.create(
    model="gpt-5.6-sol",
    tools=tools,
    input=[{"role": "user", "content": "List all open FuseDesk support cases assigned to the support department"}],
)

while True:
    tool_calls = [o for o in response.output if o.type == "function_call"]
    if not tool_calls:
        break
    results = composio.provider.handle_tool_calls(response=response, session=session)
    response = client.responses.create(
        model="gpt-5.6-sol",
        tools=tools,
        previous_response_id=response.id,
        input=[
            {"type": "function_call_output", "call_id": call.call_id, "output": json.dumps(results[i])}
            for i, call in enumerate(tool_calls)
        ],
    )

print(response.output_text)
```

```typescript
let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "List all open FuseDesk support cases assigned to the support department" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);
```

### Path 2: MCP Server Setup

#### Path 2, Step 1: Install Composio

Install the Composio SDK and your agent framework
```python
pip install composio claude-agent-sdk
```

```typescript
npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai
```

#### Path 2, Step 2: Create a session with MCP enabled

Create a session scoped to FuseDesk and read its MCP URL and headers
```python
from composio import Composio

composio = Composio()
session = composio.create(user_id="your-user-id", toolkits=["fusedesk"], mcp=True)
```

```typescript
import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["fusedesk"],
  mcp: true,
});
```

#### Path 2, Step 3: Connect your agent to the MCP server

Pass the session's MCP URL and headers to your agent and run a FuseDesk request
```python
import asyncio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions, AssistantMessage, TextBlock

options = ClaudeAgentOptions(
    mcp_servers={
        "composio": {
            "type": "http",
            "url": session.mcp.url,
            "headers": session.mcp.headers,
        }
    },
    system_prompt="You are a helpful assistant with access to FuseDesk tools.",
    tools=[],
    allowed_tools=["mcp__composio__*"],
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query("List all open FuseDesk support cases assigned to the support department")
        async for message in client.receive_response():
            if isinstance(message, AssistantMessage):
                for block in message.content:
                    if isinstance(block, TextBlock):
                        print(block.text)

asyncio.run(main())
```

```typescript
import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "List all open FuseDesk support cases assigned to the support department",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();
```

## Why Use Composio?

### 1. AI Native FuseDesk Integration

- Supports both FuseDesk MCP and direct API based integrations
- Structured, LLM-friendly schemas for reliable support case and contact workflows
- Rich coverage for reading, writing, and querying FuseDesk cases, emails, chats, departments, representatives, and webhooks

### 2. Managed Auth

- Securely store FuseDesk API keys without hard-coding them in your agent code
- Central place to manage, scope, and revoke FuseDesk access
- Per user and per environment credentials so staging, production, and internal agents stay separate

### 3. Agent Optimized Design

- Tools are tuned using real error and success rates to improve FuseDesk execution reliability over time
- Clear inputs and outputs help agents pick the right action for support cases, email conversations, contacts, and chats
- Comprehensive execution logs so you always know what ran, when, and on whose behalf

### 4. Enterprise Grade Security

- Fine-grained RBAC so you control which agents and users can access FuseDesk
- Scoped, least privilege access to FuseDesk support resources
- Full audit trail of agent actions across cases, contacts, chats, and email conversations to support review and compliance

## Use FuseDesk with any AI Agent Framework

Choose a framework you want to connect FuseDesk with:

None listed.

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## Frequently Asked Questions

### Do I need my own developer credentials to use FuseDesk with Composio?

Yes, FuseDesk requires you to configure your own API key. Once set up, Composio handles secure credential storage and API request handling for you.

### Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. [Learn more](https://docs.composio.dev/tool-router/overview).

### Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. [Learn more](https://trust.composio.dev).

### What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

---
[See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)