# How to integrate Freshservice MCP with Codex ```json { "title": "How to integrate Freshservice MCP with Codex", "toolkit": "Freshservice", "toolkit_slug": "freshservice", "framework": "Codex", "framework_slug": "codex", "url": "https://composio.dev/toolkits/freshservice/framework/codex", "markdown_url": "https://composio.dev/toolkits/freshservice/framework/codex.md", "updated_at": "2026-05-12T10:12:24.191Z" } ``` ## Introduction Codex is one of the most popular coding harnesses out there. And MCP makes the experience even better. With Freshservice MCP integration, you can draft, triage, summarise emails, and much more, all without leaving the terminal or the app, whichever you prefer. ## Also integrate Freshservice with - [OpenAI Agents SDK](https://composio.dev/toolkits/freshservice/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/freshservice/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/freshservice/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/freshservice/framework/claude-cowork) - [OpenClaw](https://composio.dev/toolkits/freshservice/framework/openclaw) - [Hermes](https://composio.dev/toolkits/freshservice/framework/hermes-agent) - [CLI](https://composio.dev/toolkits/freshservice/framework/cli) - [Google ADK](https://composio.dev/toolkits/freshservice/framework/google-adk) - [LangChain](https://composio.dev/toolkits/freshservice/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/freshservice/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/freshservice/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/freshservice/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/freshservice/framework/crew-ai) ## TL;DR ### Why use Composio? Apart from a managed and hosted MCP server, you will get: - CodeAct: A dedicated workbench that allows GPT to write its code to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling. - Large tool responses: Handle them to minimise context rot. - Dynamic just-in-time access to 20,000 tools across 1000+ other Apps for cross-app workflows. It loads the tools you need, so GPTs aren't overwhelmed by tools you don't need. ## Connect Freshservice to Codex ### How to install Freshservice MCP in Codex ### Run the setup command Run this command in your terminal to add the Composio MCP server to Codex. ```bash codex mcp add composio --url https://connect.composio.dev/mcp ``` ## What is the Freshservice MCP server, and what's possible with it? The Freshservice MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Freshservice account. It provides structured and secure access so your agent can perform Freshservice operations on your behalf. ## Supported Tools | Tool slug | Name | Description | |---|---|---| | `FRESHSERVICE_BULK_UPDATE_TICKETS` | Bulk Update Tickets | Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API. | | `FRESHSERVICE_CREATE_SERVICE_REQUEST` | Create Service Request | Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1). | | `FRESHSERVICE_CREATE_TICKET` | Create Ticket | Tool to create a new ticket. Use when you need to log an incident or service request. | | `FRESHSERVICE_GET_PROBLEM_FORM_FIELDS_BY_WORKSPACE` | Get Problem Form Fields by Workspace | Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace. | | `FRESHSERVICE_GET_RELEASE_FORM_FIELDS` | List Release Form Fields | Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms. | | `FRESHSERVICE_GET_TICKET` | Get Freshservice Ticket | Tool to retrieve detailed information about a specific ticket by ID. Use when you need to get full details of a ticket including its status, priority, requester, and other attributes. | | `FRESHSERVICE_LIST_LOCATIONS` | List Freshservice Locations | Tool to list all locations in Freshservice. Use when you need to retrieve paginated location data. | | `FRESHSERVICE_LIST_SERVICE_CATALOG_ITEMS` | List Service Catalog Items | Tool to list all service catalog items in Freshservice. Use when you need to discover available catalog items and their display_ids before creating service requests. | | `FRESHSERVICE_LIST_TICKETS` | List Freshservice Tickets | Tool to list all tickets in Freshservice with optional filtering and pagination. Use when you need to retrieve ticket IDs or search for tickets. By default only tickets created within the past 30 days are returned; use updated_since for older tickets. | ## Supported Triggers None listed. ## Creating MCP Server - Stand-alone vs Composio SDK The Freshservice MCP server provides comprehensive access to Freshservice operations through Composio. Once connected, you can perform all major Freshservice actions directly from Codex using natural language commands. ## Complete Code None listed. ## Conclusion ### Conclusion You've successfully integrated Freshservice with Codex using Composio's MCP server. Now you can interact with Freshservice directly from your terminal, VS Code, or the Codex App using natural language commands. Key benefits of this setup: - Seamless integration across CLI, VS Code, and standalone app - Natural language commands for Freshservice operations - Managed authentication through Composio - Access to 20,000+ tools across 1000+ apps for cross-app workflows - CodeAct workbench for complex tool chaining Next steps: - Try asking Codex to perform various Freshservice operations - Explore cross-app workflows by connecting more toolkits - Build automation scripts that leverage Codex's AI capabilities ## How to build Freshservice MCP Agent with another framework - [OpenAI Agents SDK](https://composio.dev/toolkits/freshservice/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/freshservice/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/freshservice/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/freshservice/framework/claude-cowork) - [OpenClaw](https://composio.dev/toolkits/freshservice/framework/openclaw) - [Hermes](https://composio.dev/toolkits/freshservice/framework/hermes-agent) - [CLI](https://composio.dev/toolkits/freshservice/framework/cli) - [Google ADK](https://composio.dev/toolkits/freshservice/framework/google-adk) - [LangChain](https://composio.dev/toolkits/freshservice/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/freshservice/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/freshservice/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/freshservice/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/freshservice/framework/crew-ai) ## Related Toolkits - [Google Sheets](https://composio.dev/toolkits/googlesheets) - Google Sheets is a cloud-based spreadsheet tool for real-time collaboration and data analysis. It lets teams work together from anywhere, updating information instantly. - [Notion](https://composio.dev/toolkits/notion) - Notion is a collaborative workspace for notes, docs, wikis, and tasks. It streamlines team knowledge, project tracking, and workflow customization in one place. - [Airtable](https://composio.dev/toolkits/airtable) - Airtable combines the flexibility of spreadsheets with the power of a database for easy project and data management. Teams use Airtable to organize, track, and collaborate with custom views and automations. - [Asana](https://composio.dev/toolkits/asana) - Asana is a collaborative work management platform for teams to organize and track projects. It streamlines teamwork, boosts productivity, and keeps everyone aligned on goals. - [Google Tasks](https://composio.dev/toolkits/googletasks) - Google Tasks is a to-do list and task management tool integrated into Gmail and Google Calendar. It helps you organize, track, and complete tasks across your Google ecosystem. - [Linear](https://composio.dev/toolkits/linear) - Linear is a modern issue tracking and project planning tool for fast-moving teams. It helps streamline workflows, organize projects, and boost productivity. - [Jira](https://composio.dev/toolkits/jira) - Jira is Atlassian’s platform for bug tracking, issue tracking, and agile project management. It helps teams organize work, prioritize tasks, and deliver projects efficiently. - [Clickup](https://composio.dev/toolkits/clickup) - ClickUp is an all-in-one productivity platform for managing tasks, docs, goals, and team collaboration. It streamlines project workflows so teams can work smarter and stay organized in one place. - [Monday](https://composio.dev/toolkits/monday) - Monday.com is a customizable work management platform for project planning and collaboration. It helps teams organize tasks, automate workflows, and track progress in real time. - [Addressfinder](https://composio.dev/toolkits/addressfinder) - Addressfinder is a data quality platform for verifying addresses, emails, and phone numbers. It helps you ensure accurate customer and contact data every time. - [Agiled](https://composio.dev/toolkits/agiled) - Agiled is an all-in-one business management platform for CRM, projects, and finance. It helps you streamline workflows, consolidate client data, and manage business processes in one place. - [Ascora](https://composio.dev/toolkits/ascora) - Ascora is a cloud-based field service management platform for service businesses. It streamlines scheduling, invoicing, and customer operations in one place. - [Basecamp](https://composio.dev/toolkits/basecamp) - Basecamp is a project management and team collaboration tool by 37signals. It helps teams organize tasks, share files, and communicate efficiently in one place. - [Beeminder](https://composio.dev/toolkits/beeminder) - Beeminder is an online goal-tracking platform that uses monetary pledges to keep you motivated. Stay accountable and hit your targets with real financial incentives. - [Boxhero](https://composio.dev/toolkits/boxhero) - Boxhero is a cloud-based inventory management platform for SMBs, offering real-time updates, barcode scanning, and team collaboration. It helps businesses streamline stock tracking and analytics for smarter inventory decisions. - [Breathe HR](https://composio.dev/toolkits/breathehr) - Breathe HR is cloud-based HR software for SMEs to manage employee data, absences, and performance. It simplifies HR admin, making it easy to keep employee records accurate and up to date. - [Breeze](https://composio.dev/toolkits/breeze) - Breeze is a project management platform designed to help teams plan, track, and collaborate on projects. It streamlines workflows and keeps everyone on the same page. - [Bugherd](https://composio.dev/toolkits/bugherd) - Bugherd is a visual feedback and bug tracking tool for websites. It helps teams and clients report website issues directly on live sites for faster fixes. - [Canny](https://composio.dev/toolkits/canny) - Canny is a platform for managing customer feedback and feature requests. It helps teams prioritize product decisions based on real user insights. - [Chmeetings](https://composio.dev/toolkits/chmeetings) - Chmeetings is a church management platform for events, members, donations, and volunteers. It streamlines church operations and improves community engagement. ## Frequently Asked Questions ### What are the differences in Tool Router MCP and Freshservice MCP? With a standalone Freshservice MCP server, the agents and LLMs can only access a fixed set of Freshservice tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Freshservice and many other apps based on the task at hand, all through a single MCP endpoint. ### Can I use Tool Router MCP with Codex? Yes, you can. Codex fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Freshservice tools. ### Can I manage the permissions and scopes for Freshservice while using Tool Router? Yes, absolutely. You can configure which Freshservice scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do. ### How safe is my data with Composio Tool Router? All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Freshservice data and credentials are handled as safely as possible. --- [See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)