# How to integrate Freshservice MCP with Claude Agent SDK

```json
{
  "title": "How to integrate Freshservice MCP with Claude Agent SDK",
  "toolkit": "Freshservice",
  "toolkit_slug": "freshservice",
  "framework": "Claude Agent SDK",
  "framework_slug": "claude-agents-sdk",
  "url": "https://composio.dev/toolkits/freshservice/framework/claude-agents-sdk",
  "markdown_url": "https://composio.dev/toolkits/freshservice/framework/claude-agents-sdk.md",
  "updated_at": "2026-05-12T10:12:24.191Z"
}
```

## Introduction

This guide walks you through connecting Freshservice to the Claude Agent SDK using the Composio tool router. By the end, you'll have a working Freshservice agent that can list all open tickets in freshservice, create a new incident ticket for laptop issue, update ticket status to resolved for #12345 through natural language commands.
This guide will help you understand how to give your Claude Agent SDK agent real control over a Freshservice account through Composio's Freshservice MCP server.
Before we dive in, let's take a quick look at the key ideas and tools involved.

## Also integrate Freshservice with

- [OpenAI Agents SDK](https://composio.dev/toolkits/freshservice/framework/open-ai-agents-sdk)
- [Claude Code](https://composio.dev/toolkits/freshservice/framework/claude-code)
- [Claude Cowork](https://composio.dev/toolkits/freshservice/framework/claude-cowork)
- [Codex](https://composio.dev/toolkits/freshservice/framework/codex)
- [OpenClaw](https://composio.dev/toolkits/freshservice/framework/openclaw)
- [Hermes](https://composio.dev/toolkits/freshservice/framework/hermes-agent)
- [CLI](https://composio.dev/toolkits/freshservice/framework/cli)
- [Google ADK](https://composio.dev/toolkits/freshservice/framework/google-adk)
- [LangChain](https://composio.dev/toolkits/freshservice/framework/langchain)
- [Vercel AI SDK](https://composio.dev/toolkits/freshservice/framework/ai-sdk)
- [Mastra AI](https://composio.dev/toolkits/freshservice/framework/mastra-ai)
- [LlamaIndex](https://composio.dev/toolkits/freshservice/framework/llama-index)
- [CrewAI](https://composio.dev/toolkits/freshservice/framework/crew-ai)

## TL;DR

Here's what you'll learn:
- Get and set up your Claude/Anthropic and Composio API keys
- Install the necessary dependencies
- Initialize Composio and create a Tool Router session for Freshservice
- Configure an AI agent that can use Freshservice as a tool
- Run a live chat session where you can ask the agent to perform Freshservice operations

## What is Claude Agent SDK?

The Claude Agent SDK is Anthropic's official framework for building AI agents powered by Claude. It provides a streamlined interface for creating agents with MCP tool support and conversation management.
Key features include:
- Native MCP Support: Built-in support for Model Context Protocol servers
- Permission Modes: Control tool execution permissions
- Streaming Responses: Real-time response streaming for interactive applications
- Context Manager: Clean async context management for sessions

## What is the Freshservice MCP server, and what's possible with it?

The Freshservice MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Freshservice account. It provides structured and secure access so your agent can perform Freshservice operations on your behalf.

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `FRESHSERVICE_BULK_UPDATE_TICKETS` | Bulk Update Tickets | Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API. |
| `FRESHSERVICE_CREATE_SERVICE_REQUEST` | Create Service Request | Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1). |
| `FRESHSERVICE_CREATE_TICKET` | Create Ticket | Tool to create a new ticket. Use when you need to log an incident or service request. |
| `FRESHSERVICE_GET_PROBLEM_FORM_FIELDS_BY_WORKSPACE` | Get Problem Form Fields by Workspace | Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace. |
| `FRESHSERVICE_GET_RELEASE_FORM_FIELDS` | List Release Form Fields | Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms. |
| `FRESHSERVICE_GET_TICKET` | Get Freshservice Ticket | Tool to retrieve detailed information about a specific ticket by ID. Use when you need to get full details of a ticket including its status, priority, requester, and other attributes. |
| `FRESHSERVICE_LIST_LOCATIONS` | List Freshservice Locations | Tool to list all locations in Freshservice. Use when you need to retrieve paginated location data. |
| `FRESHSERVICE_LIST_SERVICE_CATALOG_ITEMS` | List Service Catalog Items | Tool to list all service catalog items in Freshservice. Use when you need to discover available catalog items and their display_ids before creating service requests. |
| `FRESHSERVICE_LIST_TICKETS` | List Freshservice Tickets | Tool to list all tickets in Freshservice with optional filtering and pagination. Use when you need to retrieve ticket IDs or search for tickets. By default only tickets created within the past 30 days are returned; use updated_since for older tickets. |

## Supported Triggers

None listed.

## Creating MCP Server - Stand-alone vs Composio SDK

The Freshservice MCP server is an implementation of the Model Context Protocol that connects your AI agent to Freshservice. It provides structured and secure access so your agent can perform Freshservice operations on your behalf through a secure, permission-based interface.
With Composio's managed implementation, you don't have to create your own developer app. For production, if you're building an end product, we recommend using your own credentials. The managed server helps you prototype fast and go from 0-1 faster.

## Step-by-step Guide

### 1. Prerequisites

Before starting, make sure you have:
- Composio API Key and Claude/Anthropic API Key
- Primary know-how of Claude Agents SDK
- A Freshservice account
- Some knowledge of Python

### 1. Getting API Keys for Claude/Anthropic and Composio

Claude/Anthropic API Key
- Go to the [Anthropic Console](https://console.anthropic.com/settings/organization/api-keys) and create an API key. You'll need credits to use the models.
- Keep the API key safe.
Composio API Key
- Log in to the [Composio dashboard](https://dashboard.composio.dev?utm_source=toolkits&utm_medium=framework_docs).
- Navigate to your API settings and generate a new API key.
- Store this key securely as you'll need it for authentication.

### 2. Install dependencies

No description provided.
```python
pip install composio-anthropic claude-agent-sdk python-dotenv
```

```typescript
npm install @anthropic-ai/claude-agent-sdk @composio/core dotenv
```

### 3. Set up environment variables

Create a .env file in your project root.
What's happening:
- COMPOSIO_API_KEY authenticates with Composio
- USER_ID identifies the user for session management
- ANTHROPIC_API_KEY authenticates with Anthropic/Claude
```bash
COMPOSIO_API_KEY=your_composio_api_key_here
USER_ID=your_user_id_here
ANTHROPIC_API_KEY=your_anthropic_api_key_here
```

### 4. Import dependencies

No description provided.
```python
import asyncio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions
import os
from composio import Composio
from dotenv import load_dotenv

load_dotenv()
```

```typescript
import 'dotenv/config';
import readline from 'node:readline';
import { Composio } from '@composio/core';
import { query, type Options } from "@anthropic-ai/claude-agent-sdk";

dotenv.config();
```

### 5. Create a Composio instance and Tool Router session

No description provided.
```python
async def chat_with_remote_mcp():
    api_key = os.getenv("COMPOSIO_API_KEY")
    if not api_key:
        raise RuntimeError("COMPOSIO_API_KEY is not set")

    composio = Composio(api_key=api_key)

    # Create Tool Router session for Freshservice
    mcp_server = composio.create(
        user_id=os.getenv("USER_ID"),
        toolkits=["freshservice"]
    )

    url = mcp_server.mcp.url

    if not url:
        raise ValueError("Session URL not found")
```

```typescript
async function chat() {
  const { COMPOSIO_API_KEY, USER_ID } = process.env;
  if (!COMPOSIO_API_KEY || !USER_ID) {
    throw new Error('COMPOSIO_API_KEY and USER_ID required in .env');
  }

  const composio = new Composio({ apiKey: COMPOSIO_API_KEY });

  // Create Tool Router session for Freshservice
  const session = await composio.create(USER_ID, {
    toolkits: ['freshservice'],
  });
  const mcpUrl = session?.mcp.url;
```

### 6. Configure Claude Agent with MCP

No description provided.
```python
# Configure remote MCP server for Claude
options = ClaudeAgentOptions(
    permission_mode="bypassPermissions",
    mcp_servers={
        "composio": {
            "type": "http",
            "url": url,
            "headers": {
                "x-api-key": os.getenv("COMPOSIO_API_KEY")
            }
        }
    },
    system_prompt="You are a helpful assistant with access to Freshservice tools via Composio.",
    max_turns=10
)
```

```typescript
const options: Options = {
  permissionMode: 'bypassPermissions',
  mcpServers: {
    composio: {
      type: 'http',
      url: mcpUrl,
      headers: { 'x-api-key': COMPOSIO_API_KEY }
    }
  },
  systemPrompt: 'You are a helpful assistant with access to Freshservice tools via Composio.',
  maxTurns: 10,
};
```

### 7. Create client and start chat loop

No description provided.
```python
# Create client with context manager
async with ClaudeSDKClient(options=options) as client:
    print("\nChat started. Type 'exit' or 'quit' to end.\n")

    # Main chat loop
    while True:
        user_input = input("You: ").strip()
        if user_input.lower() in {"exit", "quit"}:
            print("Goodbye!")
            break

        # Send query
        await client.query(user_input)

        # Receive and print response
        print("Claude: ", end="", flush=True)
        async for message in client.receive_response():
            if hasattr(message, "content"):
                for block in message.content:
                    if hasattr(block, "text"):
                        print(block.text, end="", flush=True)
        print()
```

```typescript
const rl = readline.createInterface({
    input: process.stdin,
    output: process.stdout,
    prompt: 'You: '
  });

  console.log('\nChat started. Type "exit" to quit.\n');

  let isProcessing = false;

  async function ask(prompt: string) {
    isProcessing = true;
    rl.pause();

    process.stdout.write('Claude is thinking...');
    const stream = query({ prompt, options });

    let firstChunk = true;
    for await (const msg of stream) {
      const content = (msg as any).message?.content || (msg as any).content;
      if (Array.isArray(content)) {
        for (const block of content) {
          if (block.type === 'text' && block.text) {
            if (firstChunk) {
              process.stdout.write('\r\x1b[K');
              process.stdout.write('Claude: ');
              firstChunk = false;
            }
            process.stdout.write(block.text);
          }
        }
      }
    }
    process.stdout.write('\n\n');

    isProcessing = false;
    rl.resume();
    rl.prompt();
  }

  rl.on('line', async (line) => {
    if (isProcessing) return;

    const input = line.trim();
    if (input === 'exit') {
      rl.close();
      process.exit(0);
    }
    if (input) await ask(input);
    else rl.prompt();
  });

  await ask('What can you help me with?');
}
```

### 8. Run the application

No description provided.
```python
if __name__ == "__main__":
    asyncio.run(chat_with_remote_mcp())
```

```typescript
try {
  await chat();
} catch (error) {
  console.error(error);
  process.exit(1);
}
```

## Complete Code

```python
import asyncio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions
import os
from composio import Composio
from dotenv import load_dotenv

load_dotenv()

async def chat_with_remote_mcp():
    api_key = os.getenv("COMPOSIO_API_KEY")
    if not api_key:
        raise RuntimeError("COMPOSIO_API_KEY is not set")

    composio = Composio(api_key=api_key)

    # Create Tool Router session for Freshservice
    mcp_server = composio.create(
        user_id=os.getenv("USER_ID"),
        toolkits=["freshservice"]
    )

    url = mcp_server.mcp.url

    if not url:
        raise ValueError("Session URL not found")

    # Configure remote MCP server for Claude
    options = ClaudeAgentOptions(
        permission_mode="bypassPermissions",
        mcp_servers={
            "composio": {
                "type": "http",
                "url": url,
                "headers": {
                    "x-api-key": os.getenv("COMPOSIO_API_KEY")
                }
            }
        },
        system_prompt="You are a helpful assistant with access to Freshservice tools via Composio.",
        max_turns=10
    )

    # Create client with context manager
    async with ClaudeSDKClient(options=options) as client:
        print("\nChat started. Type 'exit' or 'quit' to end.\n")

        # Main chat loop
        while True:
            user_input = input("You: ").strip()
            if user_input.lower() in {"exit", "quit"}:
                print("Goodbye!")
                break

            # Send query
            await client.query(user_input)

            # Receive and print response
            print("Claude: ", end="", flush=True)
            async for message in client.receive_response():
                if hasattr(message, "content"):
                    for block in message.content:
                        if hasattr(block, "text"):
                            print(block.text, end="", flush=True)
            print()

if __name__ == "__main__":
    asyncio.run(chat_with_remote_mcp())
```

```typescript
import 'dotenv/config';
import readline from 'node:readline';
import { Composio } from '@composio/core';
import { query, type Options } from "@anthropic-ai/claude-agent-sdk";

async function chat() {
  const { COMPOSIO_API_KEY, USER_ID } = process.env;
  if (!COMPOSIO_API_KEY || !USER_ID) {
    throw new Error('COMPOSIO_API_KEY and USER_ID required in .env');
  }

  const composio = new Composio({ apiKey: COMPOSIO_API_KEY });
  const session = await composio.create(USER_ID, {
    toolkits: ['freshservice']
  });
  const mcp_url = session?.mcp.url;

  const options: Options = {
    permissionMode: 'bypassPermissions',
    mcpServers: {
      composio: {
        type: 'http',
        url: mcp_url,
        headers: { 'x-api-key': COMPOSIO_API_KEY }
      }
    },
    systemPrompt: 'You are a helpful assistant with access to Freshservice tools via Composio.',
    maxTurns: 10,
  };

  const rl = readline.createInterface({
    input: process.stdin,
    output: process.stdout,
    prompt: 'You: '
  });

  console.log('\nChat started. Type "exit" to quit.\n');

  let isProcessing = false;

  async function ask(prompt: string) {
    isProcessing = true;
    rl.pause();

    process.stdout.write('Claude is thinking...');
    const stream = query({ prompt, options });

    let firstChunk = true;
    for await (const msg of stream) {
      const content = (msg as any).message?.content || (msg as any).content;
      if (Array.isArray(content)) {
        for (const block of content) {
          if (block.type === 'text' && block.text) {
            if (firstChunk) {
              process.stdout.write('\r\x1b[K');
              process.stdout.write('Claude: ');
              firstChunk = false;
            }
            process.stdout.write(block.text);
          }
        }
      }
    }
    process.stdout.write('\n\n');

    isProcessing = false;
    rl.resume();
    rl.prompt();
  }

  rl.on('line', async (line) => {
    if (isProcessing) return;

    const input = line.trim();
    if (input === 'exit') {
      rl.close();
      process.exit(0);
    }
    if (input) await ask(input);
    else rl.prompt();
  });

  await ask('What can you help me with?');
}

try {
  await chat();
} catch (error) {
  console.error(error);
  process.exit(1);
}
```

## Conclusion

You've successfully built a Claude Agent SDK agent that can interact with Freshservice through Composio's Tool Router.
Key features:
- Native MCP support through Claude's agent framework
- Streaming responses for real-time interaction
- Permission bypass for smooth automated workflows
You can extend this by adding more toolkits, implementing custom business logic, or building a web interface around the agent.

## How to build Freshservice MCP Agent with another framework

- [OpenAI Agents SDK](https://composio.dev/toolkits/freshservice/framework/open-ai-agents-sdk)
- [Claude Code](https://composio.dev/toolkits/freshservice/framework/claude-code)
- [Claude Cowork](https://composio.dev/toolkits/freshservice/framework/claude-cowork)
- [Codex](https://composio.dev/toolkits/freshservice/framework/codex)
- [OpenClaw](https://composio.dev/toolkits/freshservice/framework/openclaw)
- [Hermes](https://composio.dev/toolkits/freshservice/framework/hermes-agent)
- [CLI](https://composio.dev/toolkits/freshservice/framework/cli)
- [Google ADK](https://composio.dev/toolkits/freshservice/framework/google-adk)
- [LangChain](https://composio.dev/toolkits/freshservice/framework/langchain)
- [Vercel AI SDK](https://composio.dev/toolkits/freshservice/framework/ai-sdk)
- [Mastra AI](https://composio.dev/toolkits/freshservice/framework/mastra-ai)
- [LlamaIndex](https://composio.dev/toolkits/freshservice/framework/llama-index)
- [CrewAI](https://composio.dev/toolkits/freshservice/framework/crew-ai)

## Related Toolkits

- [Google Sheets](https://composio.dev/toolkits/googlesheets) - Google Sheets is a cloud-based spreadsheet tool for real-time collaboration and data analysis. It lets teams work together from anywhere, updating information instantly.
- [Notion](https://composio.dev/toolkits/notion) - Notion is a collaborative workspace for notes, docs, wikis, and tasks. It streamlines team knowledge, project tracking, and workflow customization in one place.
- [Airtable](https://composio.dev/toolkits/airtable) - Airtable combines the flexibility of spreadsheets with the power of a database for easy project and data management. Teams use Airtable to organize, track, and collaborate with custom views and automations.
- [Asana](https://composio.dev/toolkits/asana) - Asana is a collaborative work management platform for teams to organize and track projects. It streamlines teamwork, boosts productivity, and keeps everyone aligned on goals.
- [Google Tasks](https://composio.dev/toolkits/googletasks) - Google Tasks is a to-do list and task management tool integrated into Gmail and Google Calendar. It helps you organize, track, and complete tasks across your Google ecosystem.
- [Linear](https://composio.dev/toolkits/linear) - Linear is a modern issue tracking and project planning tool for fast-moving teams. It helps streamline workflows, organize projects, and boost productivity.
- [Jira](https://composio.dev/toolkits/jira) - Jira is Atlassian’s platform for bug tracking, issue tracking, and agile project management. It helps teams organize work, prioritize tasks, and deliver projects efficiently.
- [Clickup](https://composio.dev/toolkits/clickup) - ClickUp is an all-in-one productivity platform for managing tasks, docs, goals, and team collaboration. It streamlines project workflows so teams can work smarter and stay organized in one place.
- [Monday](https://composio.dev/toolkits/monday) - Monday.com is a customizable work management platform for project planning and collaboration. It helps teams organize tasks, automate workflows, and track progress in real time.
- [Addressfinder](https://composio.dev/toolkits/addressfinder) - Addressfinder is a data quality platform for verifying addresses, emails, and phone numbers. It helps you ensure accurate customer and contact data every time.
- [Agiled](https://composio.dev/toolkits/agiled) - Agiled is an all-in-one business management platform for CRM, projects, and finance. It helps you streamline workflows, consolidate client data, and manage business processes in one place.
- [Ascora](https://composio.dev/toolkits/ascora) - Ascora is a cloud-based field service management platform for service businesses. It streamlines scheduling, invoicing, and customer operations in one place.
- [Basecamp](https://composio.dev/toolkits/basecamp) - Basecamp is a project management and team collaboration tool by 37signals. It helps teams organize tasks, share files, and communicate efficiently in one place.
- [Beeminder](https://composio.dev/toolkits/beeminder) - Beeminder is an online goal-tracking platform that uses monetary pledges to keep you motivated. Stay accountable and hit your targets with real financial incentives.
- [Boxhero](https://composio.dev/toolkits/boxhero) - Boxhero is a cloud-based inventory management platform for SMBs, offering real-time updates, barcode scanning, and team collaboration. It helps businesses streamline stock tracking and analytics for smarter inventory decisions.
- [Breathe HR](https://composio.dev/toolkits/breathehr) - Breathe HR is cloud-based HR software for SMEs to manage employee data, absences, and performance. It simplifies HR admin, making it easy to keep employee records accurate and up to date.
- [Breeze](https://composio.dev/toolkits/breeze) - Breeze is a project management platform designed to help teams plan, track, and collaborate on projects. It streamlines workflows and keeps everyone on the same page.
- [Bugherd](https://composio.dev/toolkits/bugherd) - Bugherd is a visual feedback and bug tracking tool for websites. It helps teams and clients report website issues directly on live sites for faster fixes.
- [Canny](https://composio.dev/toolkits/canny) - Canny is a platform for managing customer feedback and feature requests. It helps teams prioritize product decisions based on real user insights.
- [Chmeetings](https://composio.dev/toolkits/chmeetings) - Chmeetings is a church management platform for events, members, donations, and volunteers. It streamlines church operations and improves community engagement.

## Frequently Asked Questions

### What are the differences in Tool Router MCP and Freshservice MCP?

With a standalone Freshservice MCP server, the agents and LLMs can only access a fixed set of Freshservice tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Freshservice and many other apps based on the task at hand, all through a single MCP endpoint.

### Can I use Tool Router MCP with Claude Agent SDK?

Yes, you can. Claude Agent SDK fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Freshservice tools.

### Can I manage the permissions and scopes for Freshservice while using Tool Router?

Yes, absolutely. You can configure which Freshservice scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

### How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Freshservice data and credentials are handled as safely as possible.

---
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