# How to integrate Freshdesk MCP with OpenCode ```json { "title": "How to integrate Freshdesk MCP with OpenCode", "toolkit": "Freshdesk", "toolkit_slug": "freshdesk", "framework": "OpenCode", "framework_slug": "opencode", "url": "https://composio.dev/toolkits/freshdesk/framework/opencode", "markdown_url": "https://composio.dev/toolkits/freshdesk/framework/opencode.md", "updated_at": "2026-05-06T08:12:37.334Z" } ``` ## Introduction ### How to integrate Freshdesk MCP with OpenCode This guide explains how to connect Freshdesk MCP to OpenCode using Composio Connect, which simplifies OAuth, API changes, and reliability concerns. There are two ways to set this up: - Via [Composio Connect MCP](https://dashboard.composio.dev/) - Via the [Composio CLI](https://dashboard.composio.dev/) ## Also integrate Freshdesk with - [ChatGPT](https://composio.dev/toolkits/freshdesk/framework/chatgpt) - [OpenAI Agents SDK](https://composio.dev/toolkits/freshdesk/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/freshdesk/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/freshdesk/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/freshdesk/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/freshdesk/framework/codex) - [Cursor](https://composio.dev/toolkits/freshdesk/framework/cursor) - [VS Code](https://composio.dev/toolkits/freshdesk/framework/vscode) - [OpenClaw](https://composio.dev/toolkits/freshdesk/framework/openclaw) - [Hermes](https://composio.dev/toolkits/freshdesk/framework/hermes-agent) - [CLI](https://composio.dev/toolkits/freshdesk/framework/cli) - [Google ADK](https://composio.dev/toolkits/freshdesk/framework/google-adk) - [LangChain](https://composio.dev/toolkits/freshdesk/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/freshdesk/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/freshdesk/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/freshdesk/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/freshdesk/framework/crew-ai) ## TL;DR ### Why use Composio? Composio provides a single MCP server or CLI tool that exposes a set of meta-tools, allowing you to: - Connect to 1,000+ apps with on-demand tool loading, so you do not fill your LLM context window with unnecessary tool definitions. - Use programmatic tool calling through a remote Bash tool, letting LLMs write their own code to handle complex tool chaining. This reduces back-and-forth for frequent tool calls. - Handle large tool responses outside the LLM context to keep conversations lean. ## Connect Freshdesk to OpenCode ### Connect Freshdesk with OpenCode ### Option 1: Using Composio CLI ### 1. Install Composio CLI Install the Composio CLI, authenticate, and initialize your project: ```bash # Install the Composio CLI curl -fsSL https://composio.dev/install | bash # Authenticate with Composio composio login ``` ## What is the Freshdesk MCP server, and what's possible with it? The Freshdesk MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Freshdesk account. It provides structured and secure access to your support desk, so your agent can create tickets, fetch or update customer issues, reply to conversations, and automate ticket management on your behalf. - Automated ticket creation and triage: Instantly generate new support tickets for incoming customer queries, ensuring nothing gets lost in the shuffle. - Ticket lookup and status updates: Ask your agent to find, view, or update any ticket, including changing status, priority, or details based on evolving customer needs. - Streamlined customer replies: Have your agent draft or send replies directly to customers, keeping conversations moving and improving response times. - Effortless ticket list retrieval: Quickly pull lists of all tickets—filtered by status, priority, or other criteria—to get a real-time overview of the support pipeline. - Ticket deletion and cleanup: Direct your agent to close or remove outdated or resolved tickets, keeping your Freshdesk workspace tidy and efficient. ## Supported Tools | Tool slug | Name | Description | |---|---|---| | `FRESHDESK_CREATE_TICKET` | Create Ticket | Creates a new ticket in freshdesk. | | `FRESHDESK_DELETE_TICKET` | Delete Ticket | Deletes an existing ticket in freshdesk. | | `FRESHDESK_GET_TICKETS` | Get Tickets | Retrieves a list of tickets from freshdesk. | | `FRESHDESK_LIST_ALL_TICKETS` | List All Tickets | Lists all tickets in freshdesk. | | `FRESHDESK_REPLY_TICKET` | Reply to Ticket | Replies to an existing ticket in freshdesk. | | `FRESHDESK_UPDATE_TICKET` | Update Ticket | Updates an existing ticket in freshdesk. | | `FRESHDESK_VIEW_TICKET` | View Ticket | Views an existing ticket in freshdesk. | ## Supported Triggers None listed. ## Creating MCP Server - Stand-alone vs Composio SDK Once connected, OpenCode can access the Freshdesk MCP server via Composio to run the app actions you authorize, directly from your coding workflow. ## Complete Code None listed. ## Conclusion ### Way Forward Now that Freshdesk is connected, extend your setup by connecting the other apps you already use every day, so your agent can run true cross-app workflows end to end. - Connect Calendar to turn threads into scheduled meetings automatically. - Connect Slack or Teams to post summaries, approvals, and alerts where your team works. - Connect Notion, Linear, Jira, or Asana to convert requests into tickets, tasks, and docs. - Connect Drive, Dropbox, or OneDrive to fetch, file, and share attachments without manual steps. Start with one workflow you do repeatedly, then keep adding apps as you find new handoffs. With everything behind a single MCP endpoint, your agent can coordinate multiple tools safely and reliably in one conversation. ## How to build Freshdesk MCP Agent with another framework - [ChatGPT](https://composio.dev/toolkits/freshdesk/framework/chatgpt) - [OpenAI Agents SDK](https://composio.dev/toolkits/freshdesk/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/freshdesk/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/freshdesk/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/freshdesk/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/freshdesk/framework/codex) - [Cursor](https://composio.dev/toolkits/freshdesk/framework/cursor) - [VS Code](https://composio.dev/toolkits/freshdesk/framework/vscode) - [OpenClaw](https://composio.dev/toolkits/freshdesk/framework/openclaw) - [Hermes](https://composio.dev/toolkits/freshdesk/framework/hermes-agent) - [CLI](https://composio.dev/toolkits/freshdesk/framework/cli) - [Google ADK](https://composio.dev/toolkits/freshdesk/framework/google-adk) - [LangChain](https://composio.dev/toolkits/freshdesk/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/freshdesk/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/freshdesk/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/freshdesk/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/freshdesk/framework/crew-ai) ## Related Toolkits - [Google Sheets](https://composio.dev/toolkits/googlesheets) - Google Sheets is a cloud-based spreadsheet tool for real-time collaboration and data analysis. It lets teams work together from anywhere, updating information instantly. - [Notion](https://composio.dev/toolkits/notion) - Notion is a collaborative workspace for notes, docs, wikis, and tasks. It streamlines team knowledge, project tracking, and workflow customization in one place. - [Airtable](https://composio.dev/toolkits/airtable) - Airtable combines the flexibility of spreadsheets with the power of a database for easy project and data management. Teams use Airtable to organize, track, and collaborate with custom views and automations. - [Asana](https://composio.dev/toolkits/asana) - Asana is a collaborative work management platform for teams to organize and track projects. It streamlines teamwork, boosts productivity, and keeps everyone aligned on goals. - [Google Tasks](https://composio.dev/toolkits/googletasks) - Google Tasks is a to-do list and task management tool integrated into Gmail and Google Calendar. It helps you organize, track, and complete tasks across your Google ecosystem. - [Linear](https://composio.dev/toolkits/linear) - Linear is a modern issue tracking and project planning tool for fast-moving teams. It helps streamline workflows, organize projects, and boost productivity. - [Jira](https://composio.dev/toolkits/jira) - Jira is Atlassian’s platform for bug tracking, issue tracking, and agile project management. It helps teams organize work, prioritize tasks, and deliver projects efficiently. - [Clickup](https://composio.dev/toolkits/clickup) - ClickUp is an all-in-one productivity platform for managing tasks, docs, goals, and team collaboration. It streamlines project workflows so teams can work smarter and stay organized in one place. - [Monday](https://composio.dev/toolkits/monday) - Monday.com is a customizable work management platform for project planning and collaboration. It helps teams organize tasks, automate workflows, and track progress in real time. - [Addressfinder](https://composio.dev/toolkits/addressfinder) - Addressfinder is a data quality platform for verifying addresses, emails, and phone numbers. It helps you ensure accurate customer and contact data every time. - [Aeroleads](https://composio.dev/toolkits/aeroleads) - Aeroleads is a B2B lead generation platform for finding business emails and phone numbers. Grow your sales pipeline faster with powerful prospecting tools. - [Agiled](https://composio.dev/toolkits/agiled) - Agiled is an all-in-one business management platform for CRM, projects, and finance. It helps you streamline workflows, consolidate client data, and manage business processes in one place. - [Ascora](https://composio.dev/toolkits/ascora) - Ascora is a cloud-based field service management platform for service businesses. It streamlines scheduling, invoicing, and customer operations in one place. - [Autobound](https://composio.dev/toolkits/autobound) - Autobound is an AI-powered sales engagement platform that crafts hyper-personalized outreach and insights. It helps sales teams boost response rates and close more deals through tailored content and recommendations. - [Basecamp](https://composio.dev/toolkits/basecamp) - Basecamp is a project management and team collaboration tool by 37signals. It helps teams organize tasks, share files, and communicate efficiently in one place. - [Beeminder](https://composio.dev/toolkits/beeminder) - Beeminder is an online goal-tracking platform that uses monetary pledges to keep you motivated. Stay accountable and hit your targets with real financial incentives. - [Better proposals](https://composio.dev/toolkits/better_proposals) - Better Proposals is a web-based tool for crafting and sending professional proposals. It helps teams impress clients and close deals faster with slick, easy-to-use templates. - [Bidsketch](https://composio.dev/toolkits/bidsketch) - Bidsketch is a proposal software that helps businesses create professional proposals quickly and efficiently. It streamlines the proposal process, saving time while boosting client win rates. - [Bolna](https://composio.dev/toolkits/bolna) - Bolna is an AI platform for building conversational voice agents. It helps businesses automate support and streamline interactions through natural, voice-powered conversations. - [Botsonic](https://composio.dev/toolkits/botsonic) - Botsonic is a no-code AI chatbot builder for easily creating and deploying chatbots to your website. It empowers businesses to offer conversational experiences without writing code. ## Frequently Asked Questions ### What are the differences in Tool Router MCP and Freshdesk MCP? With a standalone Freshdesk MCP server, the agents and LLMs can only access a fixed set of Freshdesk tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Freshdesk and many other apps based on the task at hand, all through a single MCP endpoint. ### Can I use Tool Router MCP with OpenCode? Yes, you can. OpenCode fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Freshdesk tools. ### Can I manage the permissions and scopes for Freshdesk while using Tool Router? Yes, absolutely. You can configure which Freshdesk scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do. ### How safe is my data with Composio Tool Router? All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Freshdesk data and credentials are handled as safely as possible. --- [See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)