# How to integrate Customer.io MCP with Hermes

```json
{
  "title": "How to integrate Customer.io MCP with Hermes",
  "toolkit": "Customer.io MCP",
  "toolkit_slug": "customerio_mcp",
  "framework": "Hermes",
  "framework_slug": "hermes-agent",
  "url": "https://composio.dev/toolkits/customerio_mcp/framework/hermes-agent",
  "markdown_url": "https://composio.dev/toolkits/customerio_mcp/framework/hermes-agent.md",
  "updated_at": "2026-08-24T07:23:11.686Z"
}
```

## Introduction

Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows.
This guide explains the easiest and most robust way to connect your Customer.io account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either.

## Also integrate Customer.io MCP with

- [ChatGPT Work](https://composio.dev/toolkits/customerio_mcp/framework/chatgpt)
- [Claude Cowork](https://composio.dev/toolkits/customerio_mcp/framework/claude-cowork)

## TL;DR

### What is Composio Connect?
Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can:
- Search and load tools from relevant toolkits on-demand, reducing context usage.
- Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM.
- Manage app authentication end-to-end with zero manual overhead.

## Connect Customer.io MCP to Hermes

### Integrating Customer.io with Hermes
### Using Composio Connect CLI
1. Install the Composio CLI
Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you.

```bash
curl -fsSL https://composio.dev/install | bash
```

## What is the Customer.io MCP server, and what's possible with it?

The Customer.io MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Customer.io account. It provides structured and secure access so your agent can perform Customer.io operations on your behalf.

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `CUSTOMERIO_MCP_CIO_AUTH_STATUS` | Cio auth status | Show the active authentication state. Reports the authenticated user and account, the workspaces the current OAuth token is allowed to access, and whether an agent service-account JWT can be minted. Use this to diagnose auth errors. |
| `CUSTOMERIO_MCP_CIO_DELETE_API` | Cio delete api | Delete a resource via the Customer.io API (DELETE only). Always run with dry_run first to preview. Use cio_schema to find the correct path. |
| `CUSTOMERIO_MCP_CIO_PRIME` | Cio prime | Print LLM-ready instructions for using the Customer.io API. ALWAYS call this first in a new task — it contains the authoritative, version-specific rules for how to drive the API via the other cio_* tools. |
| `CUSTOMERIO_MCP_CIO_READ_API` | Cio read api | Read from the Customer.io API (GET only). Use cio_schema first to find the correct path and placeholders. Workspace routing is enforced server-side via the caller's OAuth token. |
| `CUSTOMERIO_MCP_CIO_SCHEMA` | Cio schema | Introspect the Customer.io API schema. Use this to discover endpoints before calling cio_read_api / cio_write_api / cio_delete_api — never guess paths or field names. Pass no query to list resources; pass a resource name ('campaigns') to list its endpoints; pass 'resource.method' ('campaigns.list'), 'METHOD /path', or '/path' for endpoint detail. |
| `CUSTOMERIO_MCP_CIO_SKILLS_LIST` | Cio skills list | List available agent skills — task-specific instruction manuals maintained by Customer.io (routing rules, required params, multi-step workflows). |
| `CUSTOMERIO_MCP_CIO_SKILLS_READ` | Cio skills read | Read the full content of a specific agent skill. Paths look like 'campaigns' for the main skill or 'campaigns/examples.md' for a sub-file — see cio_skills_list for available paths. |
| `CUSTOMERIO_MCP_CIO_WRITE_API` | Cio write api | Write to the Customer.io API (POST, PUT, or PATCH). Always run with dry_run first to preview. Use cio_schema to find the correct path, method, and body shape. |

## Supported Triggers

None listed.

## Creating MCP Server - Stand-alone vs Composio SDK

The Customer.io MCP server provides comprehensive access to Customer.io operations through Composio. Once connected, Hermes can perform all major Customer.io actions on your behalf using natural language commands.

## Complete Code

None listed.

## Conclusion

### Way Forward
With Customer.io connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to.
From here, you can extend Hermes further:
- Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you.
- Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft.
- Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt.
If you run into trouble or want to share what you've built, join the [community](https://discord.com/invite/composio) or check out the [Docs](https://docs.composio.dev?utm_source=toolkits&utm_medium=framework_template&utm_campaign=hermes&utm_content=docs) for deeper configuration options.

## How to build Customer.io MCP Agent with another framework

- [ChatGPT Work](https://composio.dev/toolkits/customerio_mcp/framework/chatgpt)
- [Claude Cowork](https://composio.dev/toolkits/customerio_mcp/framework/claude-cowork)

## Related Toolkits

- [Reddit](https://composio.dev/toolkits/reddit) - Reddit is a social news platform with thriving user-driven communities (subreddits). It's the go-to place for discussion, content sharing, and viral marketing.
- [Facebook](https://composio.dev/toolkits/facebook) - Facebook is a social media and advertising platform for businesses and creators. It helps you connect, share, and manage content across your public Facebook Pages.
- [Linkedin](https://composio.dev/toolkits/linkedin) - LinkedIn is a professional networking platform for connecting, sharing content, and engaging with business opportunities. It's the go-to place for building your professional brand and unlocking new career connections.
- [Active campaign](https://composio.dev/toolkits/active_campaign) - ActiveCampaign is a marketing automation and CRM platform for managing email campaigns, sales pipelines, and customer segmentation. It helps businesses engage customers and drive growth through smart automation and targeted outreach.
- [ActiveTrail](https://composio.dev/toolkits/active_trail) - ActiveTrail is a user-friendly email marketing and automation platform. It helps you reach subscribers and automate campaigns with ease.
- [Ahrefs](https://composio.dev/toolkits/ahrefs) - Ahrefs is an SEO and marketing platform for site audits, keyword research, and competitor insights. It helps you improve search rankings and drive organic traffic.
- [AimTell](https://composio.dev/toolkits/aimtell) - AimTell is a web push notification platform for managing websites, subscribers, campaigns, segments, and delivery analytics. Use it to send targeted browser notifications and measure engagement across your web push campaigns.
- [Amcards](https://composio.dev/toolkits/amcards) - AMCards lets you create and mail personalized greeting cards online. Build stronger customer relationships with easy, automated card campaigns.
- [Beamer](https://composio.dev/toolkits/beamer) - Beamer is a news and changelog platform for in-app announcements and feature updates. It helps companies boost user engagement by sharing news where users are most active.
- [Benchmark email](https://composio.dev/toolkits/benchmark_email) - Benchmark Email is a platform for creating, sending, and tracking email campaigns. It's built to help you engage audiences and analyze results—all in one place.
- [Bigmailer](https://composio.dev/toolkits/bigmailer) - BigMailer is an email marketing platform for managing multiple brands with white-labeling and automation. It helps teams streamline campaigns and simplify integration with Amazon SES.
- [Bitly](https://composio.dev/toolkits/bitly) - Bitly is a link management platform for shortening, customizing, sharing, and tracking links and QR codes. It helps teams create branded links and measure engagement across campaigns.
- [Brandfetch](https://composio.dev/toolkits/brandfetch) - Brandfetch is an API that delivers company logos, colors, and visual branding assets. It helps marketers and developers keep brand visuals consistent everywhere.
- [Brevo](https://composio.dev/toolkits/brevo) - Brevo is an all-in-one email and SMS marketing platform for transactional messaging, automation, and CRM. It helps businesses engage customers and streamline communications through powerful campaign tools.
- [Buffer](https://composio.dev/toolkits/buffer) - Buffer is a social media management platform for planning, creating, scheduling, and publishing posts across connected channels. It helps teams keep content organized and publish consistently without jumping between social apps.
- [BulkPublish](https://composio.dev/toolkits/bulkpublish) - BulkPublish is a social media publishing platform for managing scheduled content across multiple channels. It helps teams plan campaigns, publish consistently, and track performance in one place.
- [Campayn](https://composio.dev/toolkits/campayn) - Campayn is an email marketing platform for creating, sending, and managing campaigns. It helps businesses engage contacts and grow audiences with easy-to-use tools.
- [Cardly](https://composio.dev/toolkits/cardly) - Cardly is a platform for creating and sending personalized direct mail to customers. It helps businesses break through the digital clutter by getting real engagement via physical mailboxes.
- [ClickSend](https://composio.dev/toolkits/clicksend) - ClickSend is a cloud-based SMS and email marketing platform for businesses. It streamlines communication by enabling quick message delivery and contact management.
- [Constant Contact](https://composio.dev/toolkits/constant_contact) - Constant Contact is an email marketing and automation platform for small businesses. It helps teams build campaigns, manage contacts, and grow customer relationships.

## Frequently Asked Questions

### What are the differences in Tool Router MCP and Customer.io MCP?

With a standalone Customer.io MCP server, the agents and LLMs can only access a fixed set of Customer.io tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Customer.io and many other apps based on the task at hand, all through a single MCP endpoint.

### Can I use Tool Router MCP with Hermes?

Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Customer.io tools.

### Can I manage the permissions and scopes for Customer.io while using Tool Router?

Yes, absolutely. You can configure which Customer.io scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

### How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Customer.io data and credentials are handled as safely as possible.

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