# Crisp

```json
{
  "name": "Crisp",
  "slug": "crisp",
  "url": "https://composio.dev/toolkits/crisp",
  "markdown_url": "https://composio.dev/toolkits/crisp.md",
  "logo_url": "https://logos.composio.dev/api/crisp",
  "categories": [
    "sales & customer support"
  ],
  "is_composio_managed": false,
  "updated_at": "2026-08-15T17:53:42.602Z"
}
```

![Crisp logo](https://logos.composio.dev/api/crisp)

## Description

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Crisp MCP or direct API to manage conversations, update contacts, query helpdesk content, and coordinate campaigns through natural language.

## Summary

Crisp is a customer messaging platform for live chat, contacts, helpdesk, and campaigns.
It helps support teams manage customer conversations from one shared workspace.

## Categories

- sales & customer support

## Toolkit Details

- Tools: 12

## Images

- Logo: https://logos.composio.dev/api/crisp

## Authentication

- **Api Key**
  - Type: `api_key`
  - Description: Api Key authentication for Crisp.
  - Setup:
    - Configure Api Key credentials for Crisp.
    - Use the credentials when creating an auth config in Composio.

## Suggested Prompts

- Summarize unresolved Crisp conversations today
- Create Crisp contact from chat lead
- Update helpdesk article for billing issue

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `CRISP_ASSIGN_CONVERSATION` | Assign Conversation | Assign a conversation to one operator or explicitly remove its current operator assignment. |
| `CRISP_GET_CONVERSATION` | Get Conversation | Get one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary. |
| `CRISP_GET_PEOPLE_PROFILE` | Get People Profile | Get one customer profile by its Crisp people ID or exact email address. |
| `CRISP_LIST_CONVERSATION_MESSAGES` | List Conversation Messages | Return a batch of messages from a conversation, optionally before, after, or around one millisecond timestamp. |
| `CRISP_LIST_CONVERSATIONS` | List Conversations | List or search workspace conversations with support-focused filters, one page at a time. |
| `CRISP_LIST_INBOXES` | List Inboxes | List configured Crisp inboxes and their operator/team membership, one page at a time. |
| `CRISP_LIST_OPERATORS` | List Operators | List workspace operators and pending members with their IDs, roles, and current availability. |
| `CRISP_LIST_PEOPLE_PROFILES` | List People Profiles | List or search customer profiles by text, creation date, and sort order, one page at a time. |
| `CRISP_MOVE_CONVERSATION_TO_INBOX` | Move Conversation to Inbox | Move a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id is null. |
| `CRISP_SEND_CONVERSATION_MESSAGE` | Send Conversation Message | Send a visitor-visible text reply to an existing Crisp conversation immediately; this external communication is irreversible. |
| `CRISP_UPDATE_CONVERSATION_META` | Update Conversation Meta | Update support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields. Provide at least one field to update. |
| `CRISP_UPDATE_CONVERSATION_STATE` | Update Conversation State | Set a conversation to pending, unresolved, or resolved. |

## Supported Triggers

None listed.

## Installation and MCP Setup

### Path 1: SDK Installation

#### Path 1, Step 1: Install Composio

Install the Composio SDK
```python
pip install composio_openai
```

```typescript
npm install @composio/openai
```

#### Path 1, Step 2: Initialize Composio and Create Tool Router Session

Import and initialize Composio client, then create a Tool Router session
```python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
```

```typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
```

#### Path 1, Step 3: Execute Crisp Tools via Tool Router with Your Agent

Get tools from Tool Router session and execute Crisp actions with your Agent
```python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'List the latest unresolved Crisp conversations and summarize the customer issues'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
```

```typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'List the latest unresolved Crisp conversations and summarize the customer issues'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
```

### Path 2: MCP Server Setup

#### Path 2, Step 1: Install Composio

Install the Composio SDK for Python or TypeScript
```python
pip install composio claude-agent-sdk
```

```typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
```

#### Path 2, Step 2: Initialize Client and Create Tool Router Session

Import and initialize the Composio client, then create a Tool Router session for Crisp
```python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
```

```typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });
const session = await composio.create('your-user-id');
console.log(`Tool Router session created: ${session.mcp.url}`);
```

#### Path 2, Step 3: Connect to AI Agent

Use the MCP server with your AI agent (Anthropic Claude or Mastra)
```python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Crisp tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('Find unresolved Crisp conversations from today and summarize the top customer complaints')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
```

```typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: session.mcp.url,
    headers: {
      'x-api-key': 'your-composio-api-key',
    },
  },
});

const tools = await client.tools();
const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{
    role: 'user',
    content: 'Find unresolved Crisp conversations from today and summarize the top customer complaints'
  }],
  maxSteps: 5,
});

console.log(`Agent: ${text}`);
```

## Why Use Composio?

### 1. AI Native Crisp Integration

- Supports both Crisp MCP and direct API based integrations
- Structured, LLM-friendly schemas for reliable conversation, contact, and helpdesk actions
- Rich coverage for reading, writing, and querying your Crisp workspace data

### 2. Managed Auth

- Secure API key handling so you don't have to hard-code Crisp credentials in your agent
- Central place to manage, scope, and revoke Crisp access
- Per user and per environment credentials for cleaner production deployments

### 3. Agent Optimized Design

- Crisp tools are designed so language models can understand what to call and when
- Tools are tuned using real error and success rates to improve reliability over time
- Comprehensive execution logs so you always know what ran, when, and on whose behalf

### 4. Enterprise Grade Security

- Fine-grained RBAC so you control which agents and users can access Crisp
- Scoped, least privilege access to conversations, contacts, helpdesk content, and workspace data
- Full audit trail of agent actions to support review and compliance

## Use Crisp with any AI Agent Framework

Choose a framework you want to connect Crisp with:

- [ChatGPT Work](https://composio.dev/toolkits/crisp/framework/chatgpt)
- [Claude Cowork](https://composio.dev/toolkits/crisp/framework/claude-cowork)
- [Hermes](https://composio.dev/toolkits/crisp/framework/hermes-agent)

## Related Toolkits

- [Aeroleads](https://composio.dev/toolkits/aeroleads) - Aeroleads is a B2B lead generation platform for finding business emails and phone numbers. Grow your sales pipeline faster with powerful prospecting tools.
- [Autobound](https://composio.dev/toolkits/autobound) - Autobound is an AI-powered sales engagement platform that crafts hyper-personalized outreach and insights. It helps sales teams boost response rates and close more deals through tailored content and recommendations.
- [Better proposals](https://composio.dev/toolkits/better_proposals) - Better Proposals is a web-based tool for crafting and sending professional proposals. It helps teams impress clients and close deals faster with slick, easy-to-use templates.
- [Bidsketch](https://composio.dev/toolkits/bidsketch) - Bidsketch is a proposal software that helps businesses create professional proposals quickly and efficiently. It streamlines the proposal process, saving time while boosting client win rates.
- [Bolna](https://composio.dev/toolkits/bolna) - Bolna is an AI platform for building conversational voice agents. It helps businesses automate support and streamline interactions through natural, voice-powered conversations.
- [Botdog](https://composio.dev/toolkits/botdog) - Botdog is a LinkedIn outreach platform for managing campaigns, leads, messages, analytics, and sending accounts. It helps sales teams run outbound workflows and track performance from one place.
- [BotPenguin](https://composio.dev/toolkits/botpenguin) - BotPenguin is an AI chatbot platform for customer messaging, contacts, and conversations. It helps teams manage bot-led support and lead engagement across channels.
- [Botsonic](https://composio.dev/toolkits/botsonic) - Botsonic is a no-code AI chatbot builder for easily creating and deploying chatbots to your website. It empowers businesses to offer conversational experiences without writing code.
- [Botstar](https://composio.dev/toolkits/botstar) - BotStar is a comprehensive chatbot platform for designing, developing, and training chatbots visually on Messenger and websites. It helps businesses automate conversations and customer interactions without coding.
- [Callerapi](https://composio.dev/toolkits/callerapi) - CallerAPI is a white-label caller identification platform for branded caller ID and fraud prevention. It helps businesses boost customer trust while stopping spam, fraud, and robocalls.
- [Callingly](https://composio.dev/toolkits/callingly) - Callingly is a lead response management platform that automates immediate call and text follow-ups with new leads. It helps sales teams boost response speed and close more deals by connecting seamlessly with CRMs and lead sources.
- [Callpage](https://composio.dev/toolkits/callpage) - Callpage is a lead capture platform that lets businesses instantly connect with website visitors via callback. It boosts lead generation and increases your sales conversion rates.
- [Charla](https://composio.dev/toolkits/charla) - Charla is a live chat and AI customer-support platform for property teams. It helps manage guest conversations, property contacts, and support knowledge.
- [Chatforma](https://composio.dev/toolkits/chatforma) - Chatforma is a chatbot automation platform for building and managing bots. It helps teams run dialogs, segments, broadcasts, forms, and user updates from one place.
- [Clearout](https://composio.dev/toolkits/clearout) - Clearout is an AI-powered service for verifying, finding, and enriching email addresses. It boosts deliverability and helps you discover high-quality leads effortlessly.
- [Clientary](https://composio.dev/toolkits/clientary) - Clientary is a platform for managing clients, invoices, projects, proposals, and more. It streamlines client work and saves you serious admin time.
- [Convolo ai](https://composio.dev/toolkits/convolo_ai) - Convolo ai is an AI-powered communications platform for sales teams. It accelerates lead response and improves conversion rates by automating calls and integrating workflows.
- [Delighted](https://composio.dev/toolkits/delighted) - Delighted is a customer feedback platform based on the Net Promoter System®. It helps you quickly gather, track, and act on customer sentiment.
- [Docsbot ai](https://composio.dev/toolkits/docsbot_ai) - Docsbot ai is a platform that lets you build custom AI chatbots trained on your documentation. It automates customer support and content generation, saving time and improving response quality.
- [Emelia](https://composio.dev/toolkits/emelia) - Emelia is an all-in-one B2B prospecting platform for cold-email, LinkedIn outreach, and prospect research. It streamlines outbound campaigns so you can find, engage, and warm up leads faster.

## Frequently Asked Questions

### Do I need my own developer credentials to use Crisp with Composio?

Yes, Crisp requires you to configure your own API key. Once set up, Composio handles secure credential storage and API request handling for you.

### Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. [Learn more](https://docs.composio.dev/tool-router/overview).

### Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. [Learn more](https://trust.composio.dev).

### What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

---
[See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)